Frequently asked questions

In-stock pieces ship within 1–3 business days. Delivery within the United States typically takes 5–10 business days via insured, tracked shipping.

We accept returns within 30 days of delivery on unworn pieces in their original packaging. See our Return & Refund Policy for full details.

Yes. All Utani Luxe pieces are nickel-free and built on rhodium-plated sterling silver or solid gold, making them suitable for sensitive skin.

Store each piece separately in its pouch, away from moisture and perfume. Clean gently with a soft, lint-free cloth; avoid chlorine, saltwater and abrasive cleaners.

Ring sizing and light engraving are available on select pieces. Add a note at checkout or write to info@utaniluxe.com within 7 days of your order.

Every piece includes an 18-month workmanship warranty covering plating and setting defects under normal wear.

At this time utaniluxe.com ships to U.S. addresses only, including Alaska, Hawaii and U.S. territories. We are working on international shipping and will announce it once available.

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, through a secure, encrypted checkout.

Write to info@utaniluxe.com within 2 hours of ordering and we will do our best to amend or cancel before a piece enters production.